Felician University is presently seeking an industrious, highly organized and energic Information Technology professional to serve as the IT Help Desk Support Technician. Under general supervision, the Help Desk Support Technician provides front-line technical support to University computer users. S/he performs a wide variety of basic and advanced technical support duties, including but not limited to resolving hardware and software challenges via telephone, email or onsite assistance
Felician University is committed to maintaining a learning and employment environment based upon our core values of Respect for Human Dignity, Compassion, Transformation, Justice and Peace, and Solidarity with People in Need. We offer a choice of medical, dental, vision, and life insurance benefits, as well as a retirement plan (403B), tuition remission, and generous time off benefits.
Position Type:
Full Time, 12-months, Non-exempt
Department:
Information Technology
Required Education:
BA/BS in Computer Science or relsted discipline preferred
Qualifications:
2+ years’ relevant desktop support experience; demonstrated experience using and troubleshooting Microsoft Offices applications (Word, Excel, PowerPoint, One Drive, MS Teams); proven experience manageing Outlook within a network environment (permissions, calendar sharing, archiving and delegation); comprehensive knowledge of Microsoft-based operating systems with emphasis on Windows desktop technologies (Windows 10 and 11); solid understanding of PC hardware set-up and configuration and imaging computers; familiarity with “Smart” board configuration and setup; ability to prioritize, organize, problem solve and meet deadlines; willingness and ability to work flex hours including evening and weekends, if needed; professional demeanor and appearance; well-developed interpersonal skills with the ability to engage and communicate with diverse populations clearly during both telephone and in-person interactions; well-developed organizational skills, with a high degree of personal motivation, self-management and detail-orientation;ability and willingness ot support and promote the Felician Franciscan mission and values of the University.
To Apply:
Send cover letter, resume and 3 professional references electronically to: Director or via USPS to:
Mr. Carlos Caldero, Director and Systems Administrator of Information Technology
Felician University
262 South Main Street
Lodi, New Jersey 07644
Salary Range: $25.16-32.08/hour